The return policy
We make sure that your purchase at our platform becomes a memorable and hassle-free experience altogether. However, if you do not find the product satisfactory and wish to replace it or return it with another one, our easy to return and refund policy will help you to do so. The following steps will give you a streamlined idea of the entire process.
Conditions under which return is infeasible
There are certain circumstances under which a return would not be accepted from Roopkatha Creation Private Limited’s end. Following are the parameters that have to be met for validating a return.
Cancellation of any order
Any purchase can be canceled prior to the initiation of the shipment process. Once the shipment process is started, the product in concern will not be eligible for cancellation. However, you can initiate a return once the product is delivered to you. If a cancellation is requested prior to the shipment of the same, the entire amount paid will be returned.
Refund and return policy for blouses
We primarily deal in sarees and blouses. The purchase of any blouse from RoopkathaCreations Pvt.Ltd. does not entail the facility of return and refund. Once the blouse is delivered to the customer, it is considered as the final sales involving no options of return. Customers are requested to not to place any return or refund requests post a blouse purchase.
The refund policies
Refund will be processed only through net banking. No other modes are practiced from our end. We also make sure that the information regarding the bank accounts of the customers will remain private and confidential. The entire amount paid for any purchase shall be returned to the customer including the shipment charges (if any) within next 3-4 business days from the day the customer receives a confirmation mail for the refund.
* No returns can be entertained in case of international shipments other than damaged products and the concern has to be reported within 3 days from the date of delivery.
* No return shall be entertained if the product is purchased at discounted price.
* No return shall be entertained if the product is purchased with customization (Fall & Pico).